Timeline and Resources

Approach

This assessment was conducted using a dual-track approach—combining technical analysis with business discovery—to ensure both the data landscape and organizational priorities were thoroughly understood.

📅 Timeline

Below is a chronological view of the C360 initiative’s key phases, responsibilities, and ownership transfers.

gantt
    title Customer 360 Initiative Timeline
    dateFormat  YYYY-MM-DD
    section Ownership & Strategy
    Maritz Ownership (M&S)         :2004-01-01, 2024-01-01
    Nissan Digital Reclaims Ownership :2020-01-01, 2024-01-01

    section Architecture & Design
    Architecture Design (ND)       :2020-01-01, 2021-03-01

    section Development
    Phase 1 – Inbound (Lumen)      :2020-06-01, 2022-12-31
    Phase 2 – Outbound (CGI)       :2022-01-01, 2024-08-30
    RTB Support (TechM)            :2024-03-01, 2025-07-01

    section Deployment
    Go-Live                        :milestone, 2024-07-09, 0d

🧑‍🤝‍🧑 Key Resources

Partner/Team	Role / Contribution	FTEs Involved
Maritz	Knowledge transfer & historical insight	2
Lumen	Inbound integration design & dev Phase-based	5
CGI	Outbound integration + continuous improvement	2
TechM	Run-the-business (RTB) operations	7
Nissan Digital	Architecture and technical leadership	4
Data Office	Governance, stewardship, documentation	4 stewards + 1 manager